JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Things were very quiet on the writing front last month, at least in terms of public, bylined content that has been published. Not much to share this time around, but that doesn’t mean I wasn’t busy, and to catch up on that broader front, your best bet is to follow my newsletter. You can sign up for it here if not yet a subscriber.

How do you do Virtual Events During COVID-10? Let me Show you the Way, BCStrategies, May 29

Re-assessing UC Tools in Work From Home Era, TechTarget, May 1

CX – Remember, it’s Their Experience, not Yours, UC Today, guest post for CX Market Guide 2020