JAA'S Analyst Blog - Current Posts

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I do a fair bit of regular work with U.K.-based Enterprise Management 360, including podcasts. This time around, I was in conversation with a German AI company called parlamind. The company is new for me, and they’re doing some interesting things with AI in the contact center space, especially around improving CX.

This is very mucn in my wheelhouse, so it made for a pretty engaging session. I was joined by Tobias Lehmann and Olav Vier Strawe, and we could have gone on all day. The podcast has now been published on EM360’s site, and I hope you give it a listen - here’s the link.