JAA'S Analyst Blog - Current Posts

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I’ve long advocated the importance of user experience - UX - for any form of collaboration offering, and it especially matters for mobility, since this is where workers spend so much of their time now. Technology will only get more complex - not less - and it’s easy to overlook the fact that most workers only have a basic grasp of the tools and applications they rely on day-to-day. We’re not all engineers, and most workers are on the wrong side of 30, and that reality is not well-reflected in the usability for most collaboration offerings.

I don’t have a magic wand to fix that, but I have just done some qualitative research with mobile users to better understand all this, and there’s a lot to learn. Since the work was done for a client, I can only share high-level findings here, but even these should be of interest to anyone wondering why mobile UC applications aren’t more widely-used. I’ve summarized that in my latest No Jitter post, and you can read it here. I’ll have more to say about this soon, and until then, your comments are welcome.