JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Last week was quite the blur with back-to-back industry events, and am chairing another one this week. As such, time is short, and for now I can only manage to share a few photos from last week’s Cisco double-header in San Jose.

First was their Collaboration Analyst Summit, followed by their Contact Center Deep Dive. I was in the cohort of analysts attending both events, and there’s lots to talk about. I’ll get my thoughts collected over the next few days, and until then, here are some photos. In short, the team is solid, the vision is strong, and they seem to be executing very well. More to come.

Strong leaders, strong team - Amy Chang, Omar Tawakol, Vinod Muthukrishnan , Zack Taylor

Fireside chats with the collaboration leadership team, then for contact center. Slideware for Webex Meetings, and Contact Center Experience Management.

Cool stuff - Panorama, taking immersive video conferencing to the next level. Next - gesture-based interaction to manage your meetings. For contact center - word cloud, leveraging AI from Voicea. Finally, the biggest boardroom table I’ve ever seen - would love to see how well all this new AI technology would work here in a full room - that would be impressive!