JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

I’m running a 3-part series on AI for SCTC, and last week’s kickoff session was really well attended. We continue next with a particular focus on the contact center, and there sure is a lot to talk about. I’ll be giving an overview of the trends, and then I’ll be joined by Gordon Sexton of Genesys, and Richard Dumas of Inference Solutions.

Our Fireside Chat sessions have found a nice groove, and even if you’re not an SCTC member, this should be time well-spent - and for consultants who aren’t members, you might think about joining to be part of this community. Details to register are here on the SCTC site, and we start at noon ET.