JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

I’ve been doing a fair number of webinars lately, and the next one is on the hot topic of CCaaS - contact center as a service.. This time around, the sponsor is CoreDial, and it’s being hosted by Channel Partners Online.

Aside from providing my own perspectives, I’ll be reviewing highlights from some recent research by CoreDial about how channel players are approaching the contact center market with SMB customers. Lots to talk about, and I hope you can join us on Wednesday, December 11 at 2pm ET. More details are here, along with the registration form.