JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

As 2018 closes out, my writing output has eased up a bit, but things will certainly be picking up in January. Here’s a digest of my December writing, and if you like what you see, I’d enjoy hearing from you. There will be plenty more to write about in 2019, so I hope you keep following me here.

Two Key Use Cases of Blockchain in Communications, TechTarget, Dec. 26

What are Speech Technology Applications Beyond Contact Centers?, TechTarget, Dec. 19

The Bigger Picture for Cloud and the Contact Center - Part 1 of 3, Toolbox.com, Dec. 12

Vonage Analyst Day - Showing a Strong Hand, my blog, Dec. 10

Death of the PBX, Part 2 - Why Move to IP Telephony?, Toolbox.com, Dec. 5

Should Collaboration Apps be Standalone or Integrated?, TechTarget, Dec. 3