JAA'S Analyst Blog - Current Posts

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Been a fast-paced event so far, with a firehose of updates and announcements. For now, I’ll just steer you to some press releases, but will have more to say later after the conference. Namely: Autopilot for develping bots that can be deployed across multiple platforms, Flex contact center platform going GA, and acquiring SendGrid to integrate email into their platform.

Just too much going on, so that will have to wait for a quieter time. Otherwise, here’s a flavor of what I’m seeing so far. Co-founder/CEO Jeff - great energy and a passionate vision. Same from Al Cook annoucing GA for Flex, putting the call center space on notice. And, Rahma Javed from Deliveroo - diversity definitely spoken here! More coming about all these themes, so stay tuned.