JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

It's hard to focus on work during the late days of summer, but I still managed to do my fair share of writing in August. Here's a digest of highlights that kept me busy (but by no means all of my posts/articles), and a sign of what I'll be working on and speaking about as my conference schedule resumes for the fall.

Sidebar - my website evolution continues, and there will be updates coming over the next few weeks. That includes the start of a program to support my blog subscribers, where I'll share exclusive content such as research notes or podcasts with colleagues about current events.

My blog subscription base is growing, especially among new followers, but I also have many RSS followers. Am happy to have any/all followers, but would prefer direct subscribers, and to drive that, I'm starting to offer exclusive content. So, if you're following my blog via RSS, I urge you to consider a direct subscription, which you can do here, or on just about any page on my website.

Enough said - here's my writing roundup for August:

Reimagining Voice in the Age of AI, UCStrategies, Aug. 31

How do you Prepare if your UC Provider is Acquired?, TechTarget, Aug. 30

Innovation and Disruption - Know the Difference, Toolbox.com, Aug. 29

Customer Care for the Digital Generation, Upstream Works Blog, Aug. 23

Formulating Your Collaboration Strategy - be a Leader, Toolbox.com, Aug. 18

The Benefits of Improved Agility with Collaboration, RingCentral Blog, Aug. 16

Selling Management on Omnichannel - it's a Driver for Customer Care, Toolbox.com, Aug. 10

Habitat Soundscaping - and Now for Something Completely Different, No Jitter, Aug. 8

What Omnichannel Brings to Collaboration and Customer Care, Toolbox.com, Aug. 3

The Benefits of Improving Workflows with Collaboration, RingCentral Blog, Aug. 2