May Writing Roundup
/If you follow me, you'll know the whole month has been non-stop, but aside from all the travel to conferences and speaking spots, I managed to keep a pretty full slate of writing going - mostly for clients, but also for my own blogging. Here's a digest of my activity, and that will give you a sense of the trends I'm seeing in the collaboration and customer care spaces right now.
Tech Leader Talk - Digital and Customer Experience: Are We There Yet? - Facebook link to live-streamed video, May 30, Schulich School of Business, Global Alumni Network
NEC and Frank Viola - "Raising a Family" - My Q&A on Frank's Retirement, May 30, my blog
How Can Near Real-Time Communication Modes Offer Context?, May 25, TechTarget
CX17 - Genesys and ININ - Quick Take, May 25, my blog
Thinking Clearly About the Cloud for Collaboration, May 23, Toolbox.com
Our Drivers of the Digital Economy Event - Thanks for Coming all!, May 17, my blog
Messaging, Slack and Facebook - It's Complicated, May 15, Internet Telephony Magazine (am also cited in three other articles in their Q2 edition - links are here)
Vertical Market Collaboration Scenarios - Healthcare, May 12, Toolbox.com
NEC Advantage 2017 - Quick Update, May 12, my blog
Takeaways from Cisco's Customer Care Analyst Event, May 10, UCStrategies
Assessing the Total Impact of Digital Transformation, May 8, Toolbox.com
How the Customer Journey Drives CX, May 2, Toolbox.com
Messaging, Chatbots, AI - Finding the Enterprise Opportunity, May 2, No Jitter