JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Well, this must be the longest I've ever gone without blogging - my last post was a month ago, doing my March writing roundup. Wow, time sure flies!

I had no business travel in April, but was away on vacation for 9 days, and had a more than full writing schedule, including writing two white papers, and prepping for several upcoming conferences and speaking spots. So, no blogging for April, but here's a digest of what I was writing about.

How CX Impacts the Entire Business, April 28, Toolbox.com

How to Get Management's Buy-In for Today's Contact Center, April 27, RingCentral blog

Does Your Business Have a CX Strategy?, April 20, Toolbox.com

Messaging Platforms Flout Traditional Real-Time Telephony, April 19, TechTarget

Three Things End Users will Like About Today's IP Phones, April 12, Toolbox.com

IP Phones are Hot - What's Up with That?, April 7, Toolbox.com

How Will AI Tools Affect the Future of Contact Centers?, April 6, TechTarget

What Businesses Think About Collaboration Technologies, April 4, Toolbox.com