JAA'S Analyst Blog - Current Posts

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Been doing a lot of travel lately, and thankfully, this is a short trip. Tomorrow I'll be flying to San Antonio to attend CafeX's analyst event. They've been doing some interesting things lately, including their Supervisor Assist application becoming compliant with Avaya Aura. This allows contact center supervisors to have greater real time capabilities to monitor and support agents while on calls.

Another development of note is their recent acquisition of local startup Vayoo. I've known the people behind Vayoo for years, and having long pivoted away from supporting BlackBerry, they've found a long term home being part of CafeX. Am hoping to catch up with them at the event.