JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

September was fairly quiet on the writing front, but I was plenty busy working on client projects, lining up a busy October for conferences and speaking at events, and more fine tuning for my updated website. That's largely under control now, and I'll have a broader writing digest to share next month.

What are Practical Applications of Contact Center Analytics? - TechTarget, Sept. 28

What Businesses Can Learn from the TacoBot - Toolbox.com, Sept. 28

Apple Business Chat - Tough to Beat on Messaging, Mobility and Brand - No Jitter, Sept. 26

How Device as a Service Makes it Easier to Have the Latest IP Phones - Toolbox.com, Sept. 20

Three Ways How Collaboration Solutions are Disruptive - Toolbox.com, Sept. 11

Habitat Soundscaping - a Fresh Take on Collaboration - Toolbox.com, Sept. 8