JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Summer sure ended fast, and I've already put my shorts away. Doesn't mean I won't see any warm weather til April, though - will be in Miami next week, and other warm places soon after.

Travel is usually light for me during the summer, but this is when things get going again. I was in Boston for MoNage last week, and next Monday I'll be heading to Miami for G-Force 2016. This will be my first Genesys event, and now that Interactive Intelligence is in their fold, I'm very keen to see how things are going to fit together. I'll blog and tweet here - #gforce16 and @arnoldjon - as time allows, so come back soon and often!