JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Time for another Ziff Davis webinar based on my ongoing industry research. This webinar is about making the case to integrate UC with the contact center. There's a lot of common ground and needs between the contact center and office environments, and I'll explore that ground here.

The webinar is next Thursday, November 10 at 2pm ET. I hope you can join us, and all the details for registration are here.