JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Good timing here, as I'm at the Genesys G-Force 2016 event in Miami, and I'll be immersed in contact center the next two days.

There's a lot going on in this space right now, and we covered that ground on our latest UCStrategies podcast. Lots of implications up and down the value chain, and Genesys is certainly right in the middle of things. To check our podcast out, it's up on our portal now. If we missed anything, let me know, and we'll find a way to cover it next time around.