JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

I recently posted about a podcast interview I did with UK-based Enterprise Management 360. The focus was on trends shaping the customer experience in 2016, and I wrote a companion article to go along with it.

The article is running in their Q1 magazine, and here's the link to that.

It's just one of many articles in the magazine, and the digital edition is much more polished than what the above link shows. Download options are available in several formats, and you can explore those here.

If you missed the details for my podcast, here's the link for an audio replay.

I'll be doing a few other things with EM360 in 2016, and will keep you posted as they develop.