Two UC Messages from Cisco's Customer Collaboration Summit
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Got back late last night from Austin, and took away some strong messages from Cisco's collab event the past couple of days. I addressed two of these in my current contribution to the UCStrategies portal, and it's just been posted, so I hope you run over to read it now.
Basically, I see UC facing similar challenges to the contact center, and for the latter, Cisco has lot on the ball now, especially with their focus on omnichannel. They are definitely being strategic in this space, and while UC is part of the story there, UC has its own issues finding a niche as a standalone solution. My post talks about two things Cisco is doing with contact centers that all UC vendors could stand to apply to their plans. That's my teaser, and for the rest of the story, head over to the UCS portal.
Basically, I see UC facing similar challenges to the contact center, and for the latter, Cisco has lot on the ball now, especially with their focus on omnichannel. They are definitely being strategic in this space, and while UC is part of the story there, UC has its own issues finding a niche as a standalone solution. My post talks about two things Cisco is doing with contact centers that all UC vendors could stand to apply to their plans. That's my teaser, and for the rest of the story, head over to the UCS portal.
