JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

If you follow me, you'll know that I often write about user experience, especially for UC. There are many ways to create value, and lately this sure seems to be a big one. Most recently, I've been exploring this via research for a White Paper commissioned by ShoreTel. The paper is due for publication shortly, and to build on the findings, I'll be featured in their upcoming webinar on Tuesday, January 20.

That's just a few short weeks out, and thought I'd start socializing it before the New Year. All the details are here on the registration page, and if you're wondering how BYOE and the user experience drives value for UC, you'll want to join us then.