JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Many of us at UCStrategies were at Interactions 2014 a couple of weeks back in Indy. This is the annual customer/partner/analyst event run by Interactive Intelligence, a company we follow pretty closely. If you want to know how the cloud is impacting the contact center space, this is a top company to watch. There are lots of reasons why I say that, and to hear them, I'll steer you now to our latest podcast.

We did this session last week, and it's been posted now to the portal. Jim Burton handled the moderating, and I was one of several UC Experts sharing our takeaways. Here's the link, and I hope you enjoy it.

If ININ is your cup of tea, you may also enjoy my own blog post about the event from last week: "PureCloud, Millennials, Boulders, Football and the SIPtones!".