Why Does Customer Service Suck?

Well, I'll bet that sure got your attention. It's not my headline, but if it gets you reading my article, you'll see why, and hopefully you'll learn something new.

That's the title of my current writeup for InformationWeek. If you don't know, I write a monthly colulmn for their Unified Communications portal, and it's running now. Here's the link, and if you like it, your comments are most welcome. This is a great topic, and I have a follow-on post coming about in my next IW column.