ITExpo Shout-Out - My Panel, The Optimal Customer Experience
/I'm moderating two panels on Wednesday, and this is my second one - at 1:30 on the Customer Interaction track. The full title is The Real Business Value of an Optimal Customer Experience, and as you might expect, we'll be talking about how the contact center can improve that experience and ultimately makes customers more loyal.
Joining me will be Lisa Abbott from Genesys, Brent Morgan from Interactive Intelligence, and Ann Sung Ruckstuhl from LiveOps. Should be a good one, and you can get more details here, then scroll down to our session, where all the info will pop up.