JAA'S Analyst Blog - Current Posts

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Sure has become a busy month all of a sudden, and I'm posting when time allows.

Quick shout-out for a roundtable that I've been invited to join on contact center trends. It's hosted by Fonolo - based here in Toronto - and I'll be joined by analyst colleagues Dave Michels (@DaveMichels) and Dan Miller (@dnm54). We'll be talking about hot topics such as social media, the cloud, mobility and virtual queuing. Fonolo's Shai Berger is hosting, and if you follow him - @shaiberger - and his blog - you'll know he tirelessly promotes thought leadership, and this should make for a lively session.

You can get all the details here - we're on at 2pm, Thursday, November 29. Always ready to try new things, Shai is doing this via Google Hangouts - hey, why not?

Just for the record, I am an Advisor to Fonolo, but with two other analysts in the room, it's fair to say they'll keep me honest. :-)