12 Analysts to Watch in the Contact Center Space
/Shai is also on top of how analysts are covering this space and earlier this week, he profiled "12 Analysts to Watch" on his Customer Service Blog. I'm happy to be included in the list, and while an advisor to Fonolo, I'm certainly not the only analyst cited, so I'd say this is a pretty good group to be following.
All I really want to do here is socialize the list, and if you're looking to stay on top of contact center thought leadership, you've got plenty to work with here.