JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

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A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Got another TMC-related post here, this time wearing a different hat. They've been publishing Customer Interaction Solutions magazine for 30 years now - that's a pretty good run! To support that, Executive Editor Paula Bernier has been doing a series of interviews across the industry about what various people are seeing in this space. Sounds like a good idea, and I was happy to hear from her to be part of this.

We recently did our Q&A, and covered a lot of ground, including offshoring, the role of IP communications, the cloud, and even digital signage (as an emerging mode for interacting with customers). The interview was just posted yesterday, and you can read it here.