JAA'S Analyst Blog - Current Posts

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Good topic for this week's UCStrategies podcast, especially following last week's Interactive Intelligence conference. The contact center has long lived in a parallel world with the enterprise, and it's not much of a stretch these days to see how UC is well suited to address the needs of both spaces.

That's the entry point for the themes we explored on the call , and we certainly didn't run out of ideas. I'm sure it's a topic we'll return to soon, but until then, this is a good way to get a broad reading of what UC can bring to the contact center. The session was moderated by Blair Pleasant, and you can access the podcast as well as the transcript on the portal now.