JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

Been traveling a lot less this year, but I have two vendor events this month. Next week, I'll be in Indianapolis for Interactions 2012, from June 4-7. This is Interactive Intelligence's annual customer/partner event, and includes a smattering of analysts and media. I've been to this a few times, and each year it gets bigger and better.

ININ continues to do well, especially with CaaS, their cloud-based contact center platform, and based on how they're engaging with analysts prior to the event, I can see they'll have some interesting story lines in store next week. So, if you follow the company, the cloud and contact centers, this should be a great event, and I'll be posting here and tweeting (@arnoldjon) as time allows.