ITExpo, Austin - 39 Days and Counting...
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I don't usually talk up my next conferences this soon, but things are ramping up now for my participation in the next ITExpo. Regular followers will be familiar with my long history with TMC, and this expo should be pretty cool.
The West edition of their show has been in LA the past few years, but 2011 marks a shift from there to Austin, Texas. It's always great to be part of a change, and as a bonus, I've never been to Austin. That in itself is reason to be jazzed, since Austin is one of the top spots anywhere for two of my big passions - live music and food. More specifically, ribs, BBQ and the blues. Yahoo!
Back to work now. The ITExpo is a short 39 days away, and if you haven't made plans yet, you should check out the conference agenda here. I'll be talking more about the program and speaker highlights in upcoming posts. As usual, I'll be busy moderating - am running three sessions - two on contact centers and one on UC:
- Wed. at 9am: UC Unleashed
- Thurs. at 9am: Hosted Customer Care Trends/Drivers
- Thurs. at 11am: Harnessing Multichannel Customer Service Tools
Along the way, TMC will be doing various things to build momentum for the Expo, and I'll be participating during their Editor Day on Monday. I was also just interviewed by TMC for my thoughts around key trends in UC, and the article was posted earlier today. You can read it here, and if you come see me at the Expo, you'll get a more complete picture of what I'm seeing - not just from me, but my session speakers as well. After that, if you're into the blues, let's go on the town.
The West edition of their show has been in LA the past few years, but 2011 marks a shift from there to Austin, Texas. It's always great to be part of a change, and as a bonus, I've never been to Austin. That in itself is reason to be jazzed, since Austin is one of the top spots anywhere for two of my big passions - live music and food. More specifically, ribs, BBQ and the blues. Yahoo!
Back to work now. The ITExpo is a short 39 days away, and if you haven't made plans yet, you should check out the conference agenda here. I'll be talking more about the program and speaker highlights in upcoming posts. As usual, I'll be busy moderating - am running three sessions - two on contact centers and one on UC:
- Wed. at 9am: UC Unleashed
- Thurs. at 9am: Hosted Customer Care Trends/Drivers
- Thurs. at 11am: Harnessing Multichannel Customer Service Tools
Along the way, TMC will be doing various things to build momentum for the Expo, and I'll be participating during their Editor Day on Monday. I was also just interviewed by TMC for my thoughts around key trends in UC, and the article was posted earlier today. You can read it here, and if you come see me at the Expo, you'll get a more complete picture of what I'm seeing - not just from me, but my session speakers as well. After that, if you're into the blues, let's go on the town.
