Interactive Intelligence - CIC 4.0 Updates - Adding Value with Speech Analytics
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I've written about Interactive Intelligence before, and this morning they announced some interesting enhancements to their CIC platform - now version 4.0. I got an in-person briefing in advance last week, and have shared my thoughts now on the UCStrategies portal.
The key focus for me is on speech analytics and their Interaction Analyzer applications. I've been following the contact center space more closely lately, and this is exactly the kind of intelligence that contact center managers need. If you like what Google does with search or what Cisco does with Social Miner, then this should be of interest to you. And if not, let's move on. My takeaways are posted now on the UCStrategies portal, and as always, your comments are welcome.
The key focus for me is on speech analytics and their Interaction Analyzer applications. I've been following the contact center space more closely lately, and this is exactly the kind of intelligence that contact center managers need. If you like what Google does with search or what Cisco does with Social Miner, then this should be of interest to you. And if not, let's move on. My takeaways are posted now on the UCStrategies portal, and as always, your comments are welcome.
