Contact Centers - When to Consider Shared Services
/
Here's another writing update. I've been doing regular research/writing lately in the contact center space, and the work is being featured on Exony's website.
My latest writeup is about shared services, a pretty interesting approach taken by large enterprises to manage what is usually a sprawling and unwieldy contact center environment. To get the full story, I welcome you to read it here. Comments, as always are welcome, as are suggestions for future analysis.
My latest writeup is about shared services, a pretty interesting approach taken by large enterprises to manage what is usually a sprawling and unwieldy contact center environment. To get the full story, I welcome you to read it here. Comments, as always are welcome, as are suggestions for future analysis.
