JAA'S Analyst Blog - Current Posts

Since the relaunch, JAA's traffic has been really growing, as is our following, and your support is greatly appreciated! For those who have signed up for the blog via RSS, we hope you continue following, and sharing with others is also appreciated.

You should also know that the majority of JAA's thought leadership is published on sites other than this blog, and the best way to follow my broader coverage is to subscribe to my monthly newsletter.

A short note for navigating this section - scroll below for the most recent posts, and then for more, click on the Blog Archive box, where you can view all of my posts, going back to the beginning in March 2005.

The cloud continues to be a big trend in communications, and contact centers are well along that path now. I've been writing about this recently in a few places, with the most recent being today on the UCStrategies portal.

Many of you know that I'm a regular contributor there, and this article actually kicks off a four part series on the topic. The next three pieces will be written by other UCS contributors, and if hosted contact centers are of interest, then you'll want to read them all. Hopefully you'll get started by reading my piece, and if that gets your juices going, join in and post a comment.