New Forum to Follow - Exony and Hosted Contact Centers
/We've recently launched an initiative where I'll be producing an ongoing series of research and thought leadership articles about this space. These articles will be featured on their website in a section called The Jon Arnold Blog. Perhaps that title could use a bit of work, but you get the idea! Anyhow, my first article - "Redefining the Contact Center in 2011 -What's Your Plan?" - is posted there now, and I'm about to get busy with the next one. I hope you follow along, and would love to hear your thoughts.