Our last WTS episode was a Future of Work Expo Preview, and this one is about the FOW Expo Review. Over 3 days, we had 18 sessions, dozens of speakers, and a very engaged audience – to find out what you missed, this is the podcast for you. Chris and I discuss the highlights, and if you weren’t there, we hope this gets the event on your calendar for next February. For more about the event, including photos and press coverage, please visit my blog.

For those of you who don’t subscribe to our podcast directly from a commercial platform – you can access it any time here on the new Watch This Space website. Otherwise, the easiest platforms and sources to find WTS are Apple Podcasts, Google Chrome/Google Podcasts, Stitcher, Overcast, iTunes, Spotify and Amazon Music. Believe it or not, we’re also getting found on LinkedIn, Safari, and Alexa-enabled devices. For a more extensive replay archive, you can access all of our podcasts here on my JAA website.

What’s Up? Part 2 – JAA Highlights from February

While the Watch This Space podcast is the main form of original content for this newsletter, Part 2 here is a digest of JAA activities from the previous month, including my other forms of original content, along with my social media stats. More detail for most of these activities can be found on my blog.

Industry conferences – was just my Future of Work Expo in Ft. Lauderdale, Feb. 14-16 – the event was a success on many fronts, and my recent blog posts show and tell most of the story – hope you check those out, and feel free to share
White paper – for NICE, The Business Value of AI Beyond the Contact Center
Guest articles – three from last month – see blog for details:
- Ooma – on their blog – 2023 Outlook for the Business Market: Taking Care of Business
- Ooma – sponsored post on No Jitter – Managing Communications to Address Operating Challenges in 2023
- TekVizion – Why Service Providers Need Continuous Testing to Support Microsoft Teams
Webinar – Feb. 28, with SkySwitch, hosted by Channel Futures – How to Boost Your Business with White Label UCaaS
Video chats – two last month:
- Big CX News – Feb. 1 – AWS, Avaya and ChatGPT
- Big UC News segment – recorded Feb. 24, but not published yet
Video segment – I recorded some segments for UCX USA, and these will surface over the next few weeks
Writing Roundup for February – 5 public writeups last month, summarized here - it’s a monthly digest of my thought leadership across various channels, including Tech Target, No Jitter, Channel Futures, Contact Center Pipeline and BC Strategies
Media citings – had 4 citations last month from a variety of media outlets
Social media highlights - since these stats change every day, the metrics are just a basic snapshot, but they provide a good sense of reach beyond my blog and newsletter. For my business, I use Twitter and LinkedIn, and here are some approximate tallies for February:
- For LinkedIn – I had 26,7891 views and 29 posts – up substantially from previous month, mostly due to activity during Future of Work Expo
- My top LinkedIn post registered 2,313 views and overall, 10 posts had 1,000+ views
- For Twitter – there were 9,736 impressions, 807 profile visits, 122 mentions, 23 tweets and 5 new followers – up substantially from previous month, due also to activity during Future of Work Expo
- My “top tweet” was during FOW Expo, with 1,654 impressions

What's Coming? JAA Outlook for March

At the moment, there are 3 industry events on the calendar for this month:

8x8 Analyst Day, March 20, NYC
AudioCodes Analyst Day, March 16, virtual
Enterprise Connect, March 27-30, Orlando, FL
- Main event for me will be Enterprise Connect, where I’m running a panel session on speech tech, and am one of the judges for the Innovation Showcase, hosted by colleague Dave Michels

Active work to keep watch for:

Contact Center Pipeline – working on a new guest article

NICE – a new CX Pulse podcast episode is in the works
Guest post is coming for a leading tech publication
Starting a new series of guest articles for both a well-known UCaaS player, as well as a leading cloud services provider
Two white papers finishing up – one in the contact center space, and one for mobility
Will be a guest on an episode of a fun video series – stay tuned

Hey, Did You Know?

… You can save $400 on your registration fee to attend Enterprise Connect later this month? If you or anyone you know can use this towards making some plans to go, feel free to apply the discount code in the visual below. While at the event, I sure hope you attend my session, running Wednesday, March 29 at 4pm. We’ll be talking about the state of AI-driven speech tech for the enterprise, and joining me will be speakers from Zoom, Dialpad and LumenVox.