Season 5 of Watch This Space wraps up with an episode titled “Zoom + Tesla, Twilio and Digital Execution, Mavenir and Industry 4.0, and Our 2022 Takeaways”. I attended three more industry conferences during November, and along with Chris, we explored the future of work implications – and there were many. Being the December episode, we closed things out with our 2022 takeaways, and will resume next month with our 2023 outlook.

As we head into Season 6, thought I’d mention that the November episode had the most downloads to date for WTS, and the past few months have been trending upward nicely. We’re hoping that’s a sign that we’re finally finding our audience – or maybe it’s the other way around.
For those of you who don’t subscribe to our podcast directly from a commercial platform, you can access it any time here on my website, or on the Watch This Space website.
NEW: podcast updates on my website – we’ve added two new features to encourage listener engagement, as well as making earlier episodes easier to find:
- We now have a comments box, where listeners can give us feedback or to suggest new topics for future episodes – just scroll down here a bit, and let us know what you think – we’d love to hear from you!
- Podcast archive is now taking shape, and the same will be coming soon for the newsletter – using that same scroll down link from above - following the comments - you can access thumbs and links for all the 2022 episodes – Season 5
- Scroll past that, you’ll a see click box to access 2021 episodes, Season 4 – the links are there now, and thumbs coming soon – and following that, we’ll be adding earlier seasons
If you don’t know where to subscribe to Watch This Space, it’s posted now on many of the leading platforms – namely iTunes, Spotify, Google Podcasts, Amazon Music, and Stitcher.

What’s Up? Part 2 – JAA Highlights from November

While the Watch This Space podcast is the main form of original content for this newsletter, Part 2 here is a digest of JAA activities from the previous month, including my industry event calendar, other forms of original content, and my social media stats on LinkedIn and Twitter. More detail for most of these activities can be found on my blog.

Industry events – following an epic month of travel to conferences, I had a more manageable three to attend during November:
- Twilio SIGNAL, Nov. 1, San Francisco
- Zoomtopia, Nov. 8-9, San Francisco – blog post/photos here
- Mavenir Analyst Summit, Nov. 15-17, Dallas – blog post/photos here
New Advisory Board role – for UCX USA, produced by UK-based Clarion Events – I’m one of many advisors for this newly-created event that launches next September in Austin, TX – stay tuned
White paper – AI for the Contact Center – It’s so much More than Chatbots, for NICE
Insight report - The AI Opportunity: Enhance the Agent and Customer Experience with AI Application Integrations, for Upstream Works
Podcasts – two last month:
- with Mark Sher from Intermedia, talking about cloud migration, hosted by EM360
- guest on NICE’s CX Pulse podcast, talking about the digital agent experience
2023 predictions – updates coming when each of these runs:
- Video segment done with a panel for Today Digital – focus on UCaaS
- Short writeup about contact center predictions for Contact Center Pipeline

Writing roundup – three public postings last month – you can read them here
Media citings – just one for November - here
Social media highlights - since these stats change every day, the metrics are just a basic snapshot, but they provide a good sense of JAA’s reach beyond my blog and newsletter. For my business, I use Twitter and LinkedIn, and here are some approximate tallies for November:
- For LinkedIn – I had 51,833 views from 32 posts – down a bit from October, but it’s the eighth strong month in a row – all with 23,000+ views
- My top LinkedIn post registered 7,491 views, and overall, 7 posts had 1,000+ views, and 16 posts had 700+ views
- For Twitter – there were 10,700 impressions – double from October, 1,057 profile visits, 139 mentions – also double from October, 42 tweets, but also 28 fewer followers
- My “top tweet” was about my webinar with Five9, with 2,363 impressions, and 8 tweets had 300+ impressions
SIPtones highlights – if you don’t know, we’re a music band of consultants, and we perform when we can at industry events. You can check out video clips and photos on the My Music tab, and new clips are coming from our still-fresh gig the 2022 SCTC conference, and eventually something from our 2021 San Diego gig. Until those come, here’s a photo from our SCTC gig in Dallas (thanks to Cyndi Crews):

What's Coming? JAA Outlook for December

At the moment, there is just one travel event during December:
- Internet 2.0 Conference, December 19-21, Las Vegas – this is a new event for me, and I’ll be moderating a panel on the Metaverse on Day 3 – details coming soon
Five9 CX Canada Summit – Dec. 1, Toronto – virtual presentation on CCaaS and cloud migration for the Canadian market
In terms of active client and industry work, here are some highlights for what’s coming:
- Three white papers - one going now, and two done that should launch soon
- Continued guest posts and podcasts coming for different vendors in the CCaaS space
- Guest post coming for a vendor in the testing space
- Ongoing research for a series of articles coming for a VoIP services start-up
- UPDATE on Future of Work Expo, Feb.14-17, 2023 – agenda published now – am full-on in speaker recruitment mode now – contact me if you think there’s a session here you/your company should be on
- Enterprise Connect, March 2023 – update for my annual talk on the state of enterprise speech tech – we’re expanding this to a panel, and once speakers have been added, I’ll share that on my blog
- New judging role – for a major industry event – details coming soon

Hey Did You Know....

…. as an analyst, I get to see a lot of CEOs up close (not many women CEOs I’m afraid), and it’s always great to get the updates from the top. Some are better speakers than others, and they all have their own style. Last month, I got to see three in action – Eric Yuan from Zoom, Jeff Lawson from Twilio and Pardeep Kohli from Mavenir (all photos mine). Very different types of leaders, but they’re all effective, and I learn different things from each one.