Season 4 of Watch This Space continues with an episode titled “Can Collaboration Technology Save The Great Resignation?”. Flipping the switch from summer to fall seems much easier than coaxing workers to shift from home to office, and we explore what’s behind the current trend known as The Great Resignation. There are good reasons why many workers aren’t just not coming back to the office, but leaving their jobs altogether. Chris and I examine the role collaboration technology plays in all this, along with what else is needed to keep workers happy and in the fold.
For those of you who don’t subscribe to our podcast directly from a commercial platform, you can access it any time here on the new Watch This Space website.
If you don’t know where to subscribe to Watch This Space, it’s posted now on many of the leading platforms. More are in the works, and I’ll soon be adding links to all of these on the WTS website. Currently, you can subscribe on iTunes, Spotify, Google Podcasts, Amazon Music, and Stitcher.
The Watch This Space website will host our episodes for 2020 and beyond. The site is formatted specifically for podcasts, including an embedded player so you can listen directly from the site – check it out here: www.watchthisspace.tech. Our earlier podcasts – Seasons 1 and 2 – can be accessed here on my JAA website.

What’s Up? Part 2 – JAA Highlights from September

While the Watch This Space podcast is the main form of original content for this newsletter, Part 2 here is a digest of JAA activities from the previous month, including my other forms of original content, and my social media stats. More detail for most of these will be on my blog.

Virtual conference roundup – no shortage of events last month, but with so much overlap, I couldn’t fully track them:
- Big 5G Event, Aug. 31-Sept. 2
- Five9 CX Summit, Sept. 1-2
- Zoomtopia, Sept. 13-14
- NEC Visionary Week 2021, Sept. 16-17
- Salesforce Dreamforce, Sept. 21-23
- Nokia Algorithm World, Sept. 21
- Enterprise Connect, Sept. 27-29
Conference presentation – this was my fourth year at Enterprise Connect presenting on the state of speech tech and AI in the enterprise – for those who registered, a replay is available for the next three months – otherwise, for now here’s a review and slide show of my talk in Channel Futures
Podcast – our latest BCStrategies podcast was a review of the Zoomtopia event
Video – I did a short promo clip on BCStrategies for my Enterprise Connect talk
Writing roundup – nothing posted publicly – see my blog post for the story there
Media citings – had two of these last month
Social media highlights - since these stats change every day, the metrics are just a basic snapshot, but they provide a good sense of reach beyond my blog and newsletter. For my business, I use Twitter and LinkedIn, and here are some approximate tallies for September:
- For LinkedIn – I had 15,354 views and 24 posts – tallies are up a bit from August
- My top LinkedIn post registered 1,024 views and overall, 9 posts had 500+ views
- For Twitter – there were 15,600 impressions, 2,315 profile visits, 37 mentions, 32 tweets, and 32 new followers – trends are up quite a bit from August
- My “top tweet” was about Slack during the Dreamforce event, with 1,815 impressions, and 6 tweets had 500+ impressions
Updates were recently added about my musical interests, with both new video clips and photos. You can find all this on the My Music tab, and I continue to mention this here in case new subscribers don’t know about my fun side.

What's Coming? JAA Outlook for October

As with September, I have a full slate of events to track – several of these have in-person options, but I’ll be doing them all virtually:
- NICE/inContact Analyst Summit, Oct. 6-7
- RingCentral 2021 Analyst Summit, Oct. 11-12
- UX Expo virtual, Oct. 13-14
- BT Annual Global Analyst Event, Oct. 13-14
- Google Cloud, Oct. 12-14
- Twilio Analyst and Influencer Summit, Oct. 18-19
- Cisco Webex One, Oct. 26-27
- Fuze productfest, Oct. 27
In terms of client work, here are the highlights for active projects:
- My 6-part blog series for a contact center vendor continues
- Completed a white paper about CPaaS – publishing soon, along with a companion webinar
- Wrote a blog commentary for a leading contact center vendor that is part of a broader post that will run on CX Day on Oct. 5
- Wrote an article about the value of voice for a cloud vendor for publishing this month, and that will be followed by a guest blog post
- New engagements are being developed now with four different vendors – two are existing clients and two are new

Hey Did You Know....

…it takes a lot of planning to manage all these virtual events. Here are some of my screen shots to give you a flavor of what I was tracking last month – Enterprise Connect, Big 5G Event, Zoomtopia, Salesforce Dreamforce, Five9 CX Summit, Nokia Algorithm World.