JAA’s Communications and Collaboration - June Edition 2022

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What’s Up? Part 1- Our Latest Watch This Space Podcast

  • Season 5 of Watch This Space continues with an episode titled “The Metaverse, Innovation and Invention – Thinking Bigger About Future of Work”. What started as an exploration of the continued challenges faced by businesses to get workers back to the office, veered into the unchartered waters of the metaverse. Jon shared some future of work perspectives from his recent metaverse experience during the NICE Interactions event, and how workers can manage this along with physical workplace experiences. The led to our takeaways about how business leaders need to think beyond innovation, and to also look for inventions from technology players for shaping the future of work.

  • For those of you who don’t subscribe to our podcast directly from a commercial platform, you can access it any time here on my website, or on the Watch This Space website.  

  • If you don’t know where to subscribe to Watch This Space, it’s posted now on many of the leading platforms – namely iTunes, Spotify, Google Podcasts, Amazon Music, and Stitcher.


What’s Up? Part 2 – JAA Highlights from May

  • While the Watch This Space podcast is the main form of original content for this newsletter, Part 2 here is a digest of JAA activities from the previous month, including my other forms of original content, and my social media stats. More detail for most of these will be on my blog.

  • Conference roundup – four events for May, with one being in-person:

    • Poly analyst event, May 3, New York (takeaways and photos here)

    • Zendesk Relate, May 9

    • KAZOOcon 2022, May 24

    • NICE Interactions, May 24-25

  • Webinars – presented on two, with different vendors:

    • With Five9, May 26

    • With LumenVox, May 25

  • Video presentation – I spoke virtually about trends driving cloud adoption during KAZOOcon, May 24

  • Video interviews – was a guest on three segments:

    • ZKast – Takeaways from Poly and Cisco events, in conversation with Zeus Kerravala, May 11

    • First Contact, hosted by NobelBiz - talking about future of work for contact centers, May 17

    • SCTC Fireside Chat – talking about the state of speech tech, May 18

  • Podcast – latest BCStrategies episode, focused on the rationale for UCaaS and CCaaS being together – or not, May 17 

  • Writing roundup – just one public article, on No Jitter – it’s a long one, but a good one, especially if you follow healthcare - How AI is Impacting Communication, Collaboration and Workflows in the Healthcare Market

  • Social media highlights - since these stats change every day, the metrics are just a basic snapshot, but they provide a good sense of reach beyond my blog and newsletter. For my business, I use Twitter and LinkedIn, and here are some approximate tallies for May:

    • For LinkedIn – I had 27,321 views and 36 posts – third strong month in a row

    • My top LinkedIn post registered 2,254 views, and overall, 8 posts had 800+ views, and 16 posts had 500+ views

    • For Twitter – there were 8,943 impressions, 1,777 profile visits, 54 mentions, 31 tweets, and 28 new followers – down from April – not really sure why!

    • My “top tweet” was about Five9 Day, with 1,180 impressions, and overall, 3 tweets had 400+ impressions

  • Updates were recently added about my musical interests, with both new video clips and photos, including our latest gig in November at the SCTC conference. For those who don’t know about my fun side – we all need that! - you can find this on the My Music tab.


What's Coming? JAA Outlook for June

  • Just two events for June, including the one I’m Chair of, and I’ll be in-person for that one:

    • Genesys Xperience, June 8-9

    • Future of Work Expo, Ft. Lauderdale, June 21-23

  • Speaking of June events, my speaker recruitment efforts continue for Future of Work Expo, and here’s the agenda page – please get in touch to learn more, either for speaking or sponsoring/exhibiting

  • Webinar coming on June 9 with Servion about enabling digital CX

  • Am returning as a judge for two industry awards programs:

  • Guest contributor – was recently invited to be on the writing roster for Contact Center Pipeline, and my first post will run in the July edition

  • Guest post coming on Light Reading about innovation in today’s global, digital economy

  • New writeups are coming in June for both TechTarget and No Jitter

  • In terms of current client work, here’s what I can share:

    • Started a series of thought leadership pieces for a leading contact center vendor, and they’ll soon be posted on their blog – stay tuned

    • Continued blog posts ghost-written for a contact center vendor


Hey Did You Know....

… the metaverse is kinda happening now. Is there a hotter buzzword these days? It’s very much part of my coverage, and has become part of my future of work narrative. We touched on it during this month’s podcast, and last month, NICE made this a big focus of their Interactions event – virtual – which drew some 20,000 attendees. 

Only a small number – including analysts – were able to access the “Niceverse”, a totally virtual way to experience the Interactions event – using an Oculus Quest 2 headset. I’ve seen this before, where the entire environment – including avatars – is virtual, Second Life-style, but where you could also watch the video sessions of the speakers in real time. So, that’s really a mixed reality thing, and it was pretty cool. 

Lots more to talk about, but you get the idea - maybe. To help with that, here are a couple of screenshots below. Pleased to meet you – this is my avatar, jona7 - I may not have legs, but I haven’t had this much hair since I don’t know when!