JAA’s Communications and Collaboration - October Edition 2022

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Season 5 of Watch This Space continues with an episode titled “Quiet Firing, Return to Office, and Digital HQ from Salesforce”. The hybrid work pendulum continues swinging back and forth, and following our discussion of quiet quitting last month, we look at the flip side this episode with quiet firing. We also examine new drivers for evolving workspace design, and what we think Salesforce is on to with their bold launch of Digital HQ.

  • For those of you who don’t subscribe to our podcast directly from a commercial platform, you can access it any time here on my website, or on the Watch This Space website.  

  • NEW: podcast updates on my website – we’ve added two new features to encourage listener engagement, as well as making earlier episodes easier to find:

    • We now have a comments box, where listeners can give us feedback or to suggest new topics for future episodes – just scroll down here a bit, and let us know what you think – we’d love to hear from you!

    • Podcast archive is now taking shape, and the same will be coming soon for the newsletter – using that same scroll down link from above - following the comments - you can access thumbs and links for all the 2022 episodes – Season 5

    • Scroll past that, you’ll a see click box to access 2021 episodes, Season 4 – the links are there now, and thumbs coming soon – and following that, we’ll be adding earlier seasons

  • If you don’t know where to subscribe to Watch This Space, it’s posted now on many of the leading platforms – namely iTunes, Spotify, Google Podcasts, Amazon Music, and Stitcher.


What’s Up? Part 2 – JAA Highlights from September

While the Watch This Space podcast is the main form of original content for this newsletter, Part 2 here is a digest of JAA activities from the previous month, including my industry event calendar, other forms of original content, and my social media stats on LinkedIn and Twitter. More detail for most of these activities can be found on my blog.

  • Industry events – none for September, but will be plenty busy throughout October

  • Guest blog posts – three ran last month:

    • Contact Center Pipeline – my first guest post with them, and more to come

    • NICE, two posts on their blog, Sept. 7 and 21

  • Writing roundup – here’s the digest, and my top choice would be: “Vonage AI Studio – Have They Cracked the Code with AI?”, running on No Jitter 

  • Media citings – there were 2 for September, and you can see them here

  • Judging – I completed the judging process for Talkdesk’s 2022 Innovator Awards – details coming when the winners are announced

  • Social media highlights - since these stats change every day, the metrics are just a basic snapshot, but they provide a good sense of JAA’s reach beyond my blog and newsletter. For my business, I use Twitter and LinkedIn, and here are some approximate tallies for September:

    • For LinkedIn – I had 29,371 views from 22 posts – seventh strong month in a row – all with 23,000+ views

    • My top LinkedIn post registered 3,375 views, and overall, 6 posts had 1,000+ views, and 12 posts had 700+ views

    • For Twitter – there were 3,648 impressions, 3,077 profile visits, 88 mentions, 29 tweets, and 7 new followers – numbers are mixed from prior month, but profile visits were way up

    • My “top tweet” was about Vonage’s AI Studio launch, with 422 impressions

SIPtones highlights – if you don’t know, we’re a music band of consultants, and we perform when we can at industry events. You can check out video clips and photos on the My Music tab, and new clips are coming from our latest gig in November at the 2021 SCTC conference. We’ll be performing at the 2022 conference this month, and hope to get some clips from that on my site later in the year.


What's Coming? JAA Outlook for October

  • October starts the busy season for industry events, and here’s what’s on tap:

    • Canadian Technology and Communications Consultants Networking Forum, Toronto, Oct. 6 – am giving the locknote

    • NICE Analyst Summit, Marrakesh, Morocco (really!), Oct. 10-11

    • Google Next (virtual), Oct. 11-13

    • UC Expo 2022, London, Oct. 12-12 – speaking on two sessions

    • Cisco WebexOne Analyst Summit, San Jose, Oct. 20-21

    •  SCTC 2022 Conference, Dallas, Oct. 24-26 – doing the locknote, and SIPtones gig!

    • RingCentral Analyst Summit, Napa, Oct. 27-28

  • Guest article coming in Channel Futures about the cybersecurity opportunity

  • In terms of active client work, here are some highlights for what’s coming:

    • Two white paper projects - one about to start up, and one that should launch in October

    • Continued guest posts coming for different vendors in the CCaaS space

    • Strategic advisory role for a VoIP services start-up

    • Early planning underway for both Future of Work Expo 2023 (programming) and Enterprise Connect 2023 (speaking)


Hey Did You Know....

… In a few days, I’ll be “riding on the Marrakesh Express, they’re taking me to Marrakesh”.

Yup, kind of. I’ll be on a plane, not a train, but still, I’m going to Marrakesh, courtesy of NICE, one of the leading vendors in the contact center space. That’s a first for me.

If you’re of a certain age, you’ll know that lyric above, and now you can’t get that CSN classic out of your head. It’s ok - neither can I - so just give in to your impulses, and click the link to play the song, and sing along…