What’s Up? Part 1 - Our Latest Watch This Space Podcast

In a few short weeks, we’ve normalized work from home, and Zoom has become a verb. Already, it’s starting to feel like these changes are here to stay, and all bets are off as to what form the post-pandemic world is going to take. That’s the gist of our May podcast, where we review a full month’s worth of forced adaptation, and it provides a nice update from the ground we covered in the previous podcast.
As usual, JAA subscribers get to hear our takeaways - right now, in this newsletter. Otherwise, I’ll be posting the podcast publicly on my website in a couple of weeks, so non-subscribers will have to wait a bit.
If you haven’t checked our earlier podcasts, you can do that from the podcast archive on my website. This archive will keep updating as the latest podcast is added, so now from one place, you can access all the most recent podcasts.
Recent podcasts have also featured AI-driven transcripts that complement the audio replay link. This feature comes courtesy of Otter.ai, and I hope you like it. Otter transcribes in real time, and I should also note that this transcription feature only comes with the newsletter. The publicly-shared posts of our podcasts are audio-only, and for some, that will be enough. But really, wouldn’t you rather be a subscriber?

**Latest Watch this Space Podcast & Transcript, May 2020**

What’s Up? Part 2 – More Highlights and Insights from April

Conference roundup – with this staple of the analyst diet on the shelf, there nothing to report here. This has opened up new swaths of time to get work done, and the highlights are listed below. I still want to begin this section with conferences – not just as a reminder for how central they are to my work, but to show my earnest hope this will be a short-term hiccup. At the moment, this looks like wishful thinking, but there are plenty of events being planned for the second half of the year. Fingers crossed!

Work-wise, here are the April highlights:

Podcasts/Video interviews – aside from this month’s Watch This Space podcast, I had four of these published in April, and the links can be found on my blog:
- AI use for CX and the contact center, with parlamind, hosted by EM360
- New Age of Remote Work, our April Watch This Space podcast
- State of the industry and Cloud Conventions preview, hosted by Convey Services (if you look hard, you’ll also find a fun video segment of mine)
- Zoom Bombing and Bashing, BCStrategies podcast
Webinar – I presented on one last month:
- Business continuity with COVID-19, hosted by 8x8
Virtual analyst event
- Pexip analyst day – this could be the model for others to follow
Live Twittercast
- The New Telecom Economy, hosted by Futurithmic
Event Judging
- Completed judging process for Talkdesk Awards
- Same for Enterprise Connect Best Of Awards, winners announced April 1
- UC Awards 2020, judging panel announced, entries open May 1

What's Coming? JAA Outlook for May

The following long-form deliverables were cited last month, but they haven’t quite made it to market yet. All have been completed, and I fully expect them to be published in one form or another this month.
- White paper on UCaaS
- White paper on cloud collaboration
- Market research report on mobile UX for UCaaS
On May 12, I’ll be presenting at a virtual event, Cloud Conventions – The Evolution of our Workplace Strategies – registration is free, and details are here
So far, I have one virtual industry event on tap this month, OpenTalk for Talkdesk on May 6
Plenty more on the go, as well as in the pipeline, and as new projects and clients come along, I’ll be updating what I can share here

Hey, Did You Know?

….that conferences used to be FUN?!?!

Here’s a few wayback photos of mine from Metaswitch Forum, in New Orleans, April 2008. No social distancing here, nope. Can’t do this on Zoom, folks.