I'll be wearing two hats for the Genesys CX18 conference, and definitely looking forward to both. First, I'm attending as an analyst, getting the updates I need to stay current with them in the fast-changing customer care space.

I'll also be wearing my musician hat, as the SIPtones are back on stage (you can check us out here), this time at The Valentine nightclub in the heart of Music City. I'll be mainly playing keyboards, but it might work out for me to play some guitar as well!

For years, this time and place was for Interactive Intelligence's Interactions annual event, but having now been acquired by Genesys, that event will now be part of their event, G-Force. This is the bridge year for combining them, and going forward, am not sure if it will still continue in Indy, a city I've enjoyed visiting - and playing music in.

I'll be flying there on Sunday, and am looking forward to seeing how the two companies are coming together, especially for the mix between cloud and premise-based offerings. There's a lot to be worked out, especially for branding, channels and managing the two workplace cultures.

That aside, I'm looking forward to another gig with the SIPtones, and we're all practicing to get ready. We're playing Tuesday night, back again at the Slippery Noodle, Indy's top blues bar. It's a great spot for our music, and if you haven't seen us, here's my post from our last gig there, including a short video compilation of our show.

First of three events involving travel in May, so it's a busy month. Am looking forward to this annual event, and nice to be doing it in Canada for a change.

This is my first time attending a Genesys event, and with their recent acquisition of Interactive Intelligence, it should be interesting!