July 30, 2014 An ITWC Twitter chat on the Internet of Things, Twitter chat panelist, ITWorld Canada→ July 30, 2014/ Jon Arnold
July 23, 2014 3 Takeaways About Multi-Channel Customer Service, Google Hangouts panelist, Fonolo→ July 23, 2014/ Jon Arnold
June 02, 2014 Infographic: the Rise and Fall of Nortel, Infographic, with content by Jon Arnold, VoIP News→ June 02, 2014/ Jon Arnold
January 09, 2013 2013 Call Center Trends, Google Hangouts panelist, Fonolo→ January 09, 2013/ Jon Arnold
June 13, 2011 Wikipedia Citation – Virtual Queue, Based on a Jon Arnold article for Focus.com: Virtual Queuing – the End of Music on Hold?→ June 13, 2011/ Jon Arnold
