October 24, 2018 Twilio Autopilot Looks to Simplify Contact Center AI, TechTarget October 24, 2018/ Jon Arnold Twilio Autopilot Looks to Simplify Contact Center AI
October 24, 2018 Mega News Week in CPaaS and Messaging: Twilio, SendGrid, SignalWire - Fonolo Blog October 24, 2018/ Jon Arnold Mega News Week in CPaaS and Messaging
October 17, 2018 RingCentral Latest UCaaS Vendor to Acquire Cloud Contact Center, Tech Target October 17, 2018/ Jon Arnold RingCentral Latest UCaaS Vendor to Acquire Cloud Contact Center
October 03, 2018 Slack Embraces Email With Its Astro Acquisition, Computerworld October 03, 2018/ Jon Arnold Slack Embraces Email With Its Astro Acquisition
September 25, 2018 The CP List: 20 Tech Channel Thought Leaders You Should Know, Channel Partners September 25, 2018/ Jon Arnold The CP List: 20 Tech Channel Thought Leaders You Should Know
September 05, 2018 Landline Decline Means Decision Time for Businesses, Channel Partners September 05, 2018/ Jon Arnold Landline Decline Means Decision Time for Businesses
August 29, 2018 The Best Advice for Contact Centers in 2018: the Experts Weigh In, Fonolo blog August 29, 2018/ Jon Arnold The Best Advice for Contact Centers in 2018: the Experts Weigh In
August 24, 2018 Best in Biz 2018 Awards International Judging Panel, Quotation August 24, 2018/ Jon Arnold Best in Biz 2018 Awards International Judging Panel - quotation (#4)
August 17, 2018 Microsoft and Amazon Sync AI Voice Assistants Alexa, Cortana; TechTarget August 17, 2018/ Jon Arnold Microsoft and Amazon Sync AI Voice Assistants Alexa, Cortana
July 26, 2018 Vendors Race to Adopt Google Contact Center AI, TechTarget July 26, 2018/ Jon Arnold Vendors Race to Adopt Google Contact Center AI
July 19, 2018 The Next Corporate Collaboration Tool - Podcasts?, Computerworld July 19, 2018/ Jon Arnold The Next Corporate Collaboration Tool - Podcasts?
July 18, 2018 8x8 X Series Combines UC and Contact Center, Tech Target July 18, 2018/ Jon Arnold 8x8 X Series Combines UC and Contact Center
June 19, 2018 The Ultimate Guide to Using AI in the Contact Center, RichCall e-guide June 19, 2018/ Jon Arnold The Ultimate Guide to Using AI in the Contact Center
June 03, 2018 Soundscaping - Plantronics Offers Escape from Office Noise, Santa Cruz Sentinel June 03, 2018/ Jon Arnold Soundscaping - Plantronics Offers Escape from Office Noise
May 18, 2018 Five9, 8x8 and Dialpad Accelerate Push for Contact Center AI, Tech Target May 18, 2018/ Jon Arnold Five9, 8x8 and Dialpad Accelerate Push for Contact Center AI
May 18, 2018 Zendesk Bundles Customer Support Services as Cloud Contact Center, Tech Target May 18, 2018/ Jon Arnold Zendesk Bundles Customer Support Services as Cloud Contact Center
May 16, 2018 Microsoft Hopes for Smooth Rollout of Surface Hub 2, Tech Target May 16, 2018/ Jon Arnold Microsoft Hopes for Smooth Rollout of Surface Hub 2
May 02, 2018 Cisco Shakes up Collaboration Efforts; Morphs Spark into Webex, Computerworld May 02, 2018/ Jon Arnold Cisco Shakes up Collaboration Efforts; Morphs Spark into Webex
April 30, 2018 CoreDial Surpasses 300,00 Seat Milestone, GlobeNewswire April 30, 2018/ Jon Arnold CoreDial Surpasses 300,00 Seat Milestone
April 25, 2018 Post ShoreTel Buy, Mitel Goes Private in $2B Sale, Channel Partners April 25, 2018/ Jon Arnold Post ShoreTel Buy, Mitel Goes Private in $2B Sale
