September 05, 2018

Landline Decline Means Decision Time for Businesses, Channel Partners

September 05, 2018/ Jon Arnold

Landline Decline Means Decision Time for Businesses

August 29, 2018

The Best Advice for Contact Centers in 2018: the Experts Weigh In, Fonolo blog

August 29, 2018/ Jon Arnold

The Best Advice for Contact Centers in 2018: the Experts Weigh In

August 24, 2018

Best in Biz 2018 Awards International Judging Panel, Quotation

August 24, 2018/ Jon Arnold

Best in Biz 2018 Awards International Judging Panel - quotation (#4)

August 17, 2018

Microsoft and Amazon Sync AI Voice Assistants Alexa, Cortana; TechTarget

August 17, 2018/ Jon Arnold

Microsoft and Amazon Sync AI Voice Assistants Alexa, Cortana

July 26, 2018

Vendors Race to Adopt Google Contact Center AI, TechTarget

July 26, 2018/ Jon Arnold

Vendors Race to Adopt Google Contact Center AI

July 19, 2018

The Next Corporate Collaboration Tool - Podcasts?, Computerworld

July 19, 2018/ Jon Arnold

The Next Corporate Collaboration Tool - Podcasts?

July 18, 2018

8x8 X Series Combines UC and Contact Center, Tech Target

July 18, 2018/ Jon Arnold

8x8 X Series Combines UC and Contact Center

June 19, 2018

The Ultimate Guide to Using AI in the Contact Center, RichCall e-guide

June 19, 2018/ Jon Arnold

The Ultimate Guide to Using AI in the Contact Center

June 03, 2018

Soundscaping - Plantronics Offers Escape from Office Noise, Santa Cruz Sentinel

June 03, 2018/ Jon Arnold

Soundscaping - Plantronics Offers Escape from Office Noise

May 18, 2018

Five9, 8x8 and Dialpad Accelerate Push for Contact Center AI, Tech Target

May 18, 2018/ Jon Arnold

Five9, 8x8 and Dialpad Accelerate Push for Contact Center AI

May 18, 2018

Zendesk Bundles Customer Support Services as Cloud Contact Center, Tech Target

May 18, 2018/ Jon Arnold

Zendesk Bundles Customer Support Services as Cloud Contact Center

May 16, 2018

Microsoft Hopes for Smooth Rollout of Surface Hub 2, Tech Target

May 16, 2018/ Jon Arnold

Microsoft Hopes for Smooth Rollout of Surface Hub 2

May 02, 2018

Cisco Shakes up Collaboration Efforts; Morphs Spark into Webex, Computerworld

May 02, 2018/ Jon Arnold

Cisco Shakes up Collaboration Efforts; Morphs Spark into Webex

April 30, 2018

CoreDial Surpasses 300,00 Seat Milestone, GlobeNewswire

April 30, 2018/ Jon Arnold

CoreDial Surpasses 300,00 Seat Milestone

April 25, 2018

Post ShoreTel Buy, Mitel Goes Private in $2B Sale, Channel Partners

April 25, 2018/ Jon Arnold

Post ShoreTel Buy, Mitel Goes Private in $2B Sale

April 25, 2018

BroadSoft Diversifies Cisco's Cloud Contact Center Portfolio, Tech Target

April 25, 2018/ Jon Arnold

BroadSoft Diversifies Cisco's Cloud Contact Center Portfolio

April 18, 2018

Google Cloud Speech-to-Text Service Gets Revamp, Tech Target

April 18, 2018/ Jon Arnold

https://searchunifiedcommunications.techtarget.com/news/252439323/Google-Cloud-speech-to-text-service-gets-revamp

March 30, 2018

Google Releases Cloud Text-to-Speech Service for Developers, TechTarget

March 30, 2018/ Jon Arnold

Google Releases Cloud Text-to-Speech Service for Developers

March 28, 2018

Cloud, AI, New Technologies Push the Contact Center Forward, IT Business Edge

March 28, 2018/ Jon Arnold

Cloud, AI, Other New Technologies Push the Contact Center Forward