J Arnold & Associates
Independent Technology Research and Analysis
Helping businesses understand the strategic value of communications technology as they adapt to the digital transformation of work
Our Three Core Services:
Thought Leadership
We help educate the market about disruptive technologies, explain the business value, provide guidance for decision-makers, create mindshare for clients, and position clients as thought leaders.
Go-to-Market
Drawing on 15 years of analyst experience and a 15+ year pre-telecom career as an independent market research consultant, JAA brings a unique set of capabilities for any size of business.
Strategy
This is the consulting side of JAA’s practice, where clients engage on a retainer basis for ongoing advisory services.
JAA'S ANALYST BLOG - LATEST POSTS
SO, WHAT DOES A TECH ANALYST DO ANYWAY?
HOW DO I PROVIDE VALUE TO MY CLIENTS?
Would you rather listen to my explanation here on this video? I hope this does the job, and happy to tell you more any time!
OR… would you rather listen to this guy? Talking about side fumbling with a straight face - wow!
What, you’re not subscribed yet to my newsletter - JAA’s Communications and Collaboration Review? Subscribe here, and check out earlier issues here in the archive.
Listen here for our latest Watch This Space podcast and subscribe for what’s coming:
APRIL 2025 podcast is out now - listen to it here!
RECENT MEDIA HIGHLIGHTS
WANT TO HIRE JON AS A SPEAKER FOR YOUR NEXT EVENT?
next webinar, april 24, with cognigy
ENTERPRISE CONNECT - AM ON THE LOCKNOTE SESSION - SAVE $400 WITH THIS CODE!
FEB 2025 - NOW A CX ALL-STAR ALONG WITH BEING A UC ALL-STAR
linked in live - FOW Expo preview, with Rich tehrani and evan kirstel, jan. 31
interview with calltower and uc Today, jan. 20
new kudo: top 5o thought leaders/influencers in telecom, thinkers360, jan. 6, 2025
getting past the ai hype - my article in the jan 2025 issue of contact center pipeline
future of work expo Preview - interview with Vern fernandez, jabra - jan. 2
guest on glenn goldberg’s podcast - sept 25
PROFILE ARTICLE ABOUT DIGITAL TRANSFORMATION AND FUTURE OF WORK, SEPT. 29, 2023